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Posts Tagged ‘Customer Service’

New Medical Billing Services Are on the Way from Office Ally–More Information Coming Soon

September 27, 2010 Comments off

This morning we published a press release so stay tuned for addition information at the website about our new billing services.   If you are presently using some or all of our web based offerings, adding a billing services makes perfect sense!

A few months ago we gave our website a new look to create a portal to access our services, which makes it easier for our clients to access and sign in.  One big feature is the availability to check for eligibility for patients.  This is a normal and every day procedure today with insurance plans changing, open enrollment and patients changing from one plan to another.  It’s a busy world today with a lot choices.

If you are presently billing in house, this could be both a time and money saver for you.  As a participant enrolled in the service, our 24/7 EHR is included.  You can also still subscribe at $29.95 a month and use the EHR as a stand alone web product. 

Office Ally 24/7 EHR E-Prescribing Solutions at $30.99 a Month

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With participation in the billing program we will provide statements and support for collections.  Our current solutions are used by many IPAs (independent physician associations) and coordinates with their systems and helps provide information that otherwise would be a duplicated effort, in other words we are doing some of the work with our information systems that could require an additional software investment.

Stay tuned as more information will be forthcoming soon.  It’s been a long journey since we began as a “free clearinghouse” for providers in the year 2000 and we continue to expand and create solutions to help the providers and hospitals.  When Office Ally began operations, we were the first company to offer free services where others charge providers for this service.  To keep our services free, all we ask is that 50% of the claims submitted be commercial, in other words going to insurance companies, and then the rest, your Medicare and Medicaid get to ride along for free with electronic submissions. 

“This new product allows providers to spend more time focusing on patient care and less time concerned with coding, billing and tracking payment,” said Brian O’Neill, Office Ally president and CEO. “As with all of the other products we offer, the billing service is designed to assist providers with their backroom operation at far less of a cost than they are typically paying for similar services. That translates into real and meaningful dollar savings for providers.”

As a quick reminder, Office Ally offers 24/7 free customer service to all our clients whether you are a provider, patient, biller, or otherwise. 

To reach our us just simply call 866-575-4120 at any hour and follow the prompts.

Office Ally Announces New Billing Service for Providers | Business Wire

Office Ally Free Clearinghouse Services–You Have A Choice With Your Software or Ours

August 5, 2010 Comments off

Did you you that we accept claims in these formats, CMS1500, UB04, and ADA. 

Why is our service free to hospitals and providers – we collect reimbursement from the insurers, the ones who actually benefit in getting your medical claims processed.image without having to do the same in house.

All claims are scrubbed and reviewed for errors and when mistakes and issues are found you have the opportunity to correct and we send them again.

You can use your existing software to submit claims too and presently we submit to over 2300 payers.  If you get stuck we have 24/ customer service representatives to help you out, real people and not just web services as to fully support our clients we realize you need both as sometimes billing is not always done during the house of 8:00 to 5:00.

Office Ally’s 24/7 Customer Service – Real Time In Person Telephone Conversations When You Need Itimage

Phone: (866) 575-4120
You can also email us at any time. 

info@officeally.com

If over half of your claims are commercial, then throw in your Medicare, Tricare, Champus and Medicaid claims too as this is the only thing we ask is that half are commercial and the rest ride along for free. 

When using your own software, and upon having an account with Office Ally simply upload your CMS 1500 or other print images to our secure servers. 

Recently one of our clients took time out to write about our services, Practice Resources.  Feel free to use the link below and see what they had to say and how they utilize what we have to offer.

Choosing The Right Clearinghouse Office Ally – Practice Resource Company

Not too long ago we improved our appearance on the web and all the lists you may be looking for can be found and downloaded from our lists below which are in pdf format, all centralized to make finding them easier. 

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We have an entire suite of services most of which are free, but if you are not yet in the market to expand with practice management or an electronic medical record or if you are already set up, you can still take advantage of our free clearinghouse services. 

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Visit our website at www.officeally.com to learn more. 

Clearinghouse – Electronic Claims Processing, Medical Claims Clearinghouse

Patient Ally PHR – We Have Real People to Help You Get Started

January 15, 2010 Comments off

Are you a bit frustrated today with how to get started with creating a PHR (personal health record) and confused with some of the procedures you read on the websites?  Some people do just fine but at Patient Ally, we realize that everyone is not at the same level with technology today, but everyone is a patient somewhere.  Office Ally with our “free” patient PHR can help overcome some of these obstacles.  When you want to talk to someone and get started, we have a toll free number with “real people” who can give you a helping hand.

Patient Ally

Patient Ally PHR

You can visit the Patient Ally Website and check it out for yourself.   If you are a Blue Shield patient, there is a separate site for you to begin the process and sign on.  You can check prior posts about our agreement with Blue Shield of California for more information.

Blue Shield Member?
Visit our Blue Shield Patient Ally Site.

Blue Shield and Office Ally are offering this easy-to-use, secure, web-based patient health record communication tool that allows providers and members to communicate online. This tool helps eliminate the paperwork and telephone time it typically takes for daily tasks such as scheduling appointments, filling out provider intake forms, requesting refills and more. When Blue Shield members use the tool, they can securely access their medical profile anytime anywhere and engage their provider online. All of this can be accomplished when it’s most convenient for Blue Shield members and their providers.

For Inquiries and feedback, please email us at: info@patientally.com.

Phone: 888-PHR-4ALL

You can find this information under the “contact us” section.  We hope to hear from you soon, we like to talk and be of service.

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