Archive for the ‘Practice Mate’ Category

Office Ally Resource Center On the Web–Enrollment, NPI Information and More…

September 20, 2010 2 comments

Perhaps this is something that goes unmentioned at times, but thought a refresh on what we have available on the website might need a little rehash since the site has been imageremodeled.  Don’t forget we are also on Facebook so feel free to stop by and “like us”. 

Office Ally has been in the clearinghouse business for many years in addition to our 24/7 EHR and Patient Ally offerings and regardless of whether or not you use our services, you might find some helpful information relative to insurance carriers and NPI information of use.

Here’s an example of what is available to either view on the screen or download:

NPI Information

  • Aetna NPI Information
  • Anthem WellPoint BCBS NPI Information
  • AVMED NPI Information
  • BCBS of Minnesota NPI Information
  • Blue Shield of CA NPI Information
  • Blue Shield of CA NPI Information for Groups
  • MediCal NPI Information
  • Noridian NPI Information
  • NPI Information
  • NPI PTAN Medicare Edits – Office Ally – March 1st
  • Office Ally NPI Contingency Plan
  • OneHealth Port NPI Information
  • Premera NPI Information

In addition to the information above we have our payer lists available for download and viewing.

Payer Lists

The payer lists help to identify the payers/insurance companies and what services Office Ally is set up to conduct electronically. Consult the payer lists to determine if pre-enrollment is required with a specific payer/insurance company. If pre-enrollment is required you can find the appropriate enrollment on our Payer Enrollment Forms page.

Payer Enrollment Forms

Some payers require pre-enrollment before permitting the provider to submit electronic claims to them.  Typically payers such as Medicare, Medicaid, Blue Cross, and Blue Shield require pre-enrollment.  Payers that require pre-enrollment are indicated on our Payer Lists (PreEnr imagecolumn).  As a service to our customers, Office Ally provides these agreements and forms below, pre-filled with Office Ally’s information wherever required.  Below is a list of all Pre-Enrollment forms available (sorted by state and payer). 
Be sure to complete the form(s) as indicated on the Instructions Cover Page to ensure applications are not denied for incorrect/missing information.

The links below are live for each state.

ALL or Multiple States Payer Enrollment Forms
Payer Enrollment Forms for State Specific Payers:
| AK | AZ | AR | CA | CO | CT | DE | FL | GA | HI | ID | IL | IN | IA | KS | KY | LA | ME | MD
| MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | ND | OH | OK | OR | PA | RI | SC
| TN | TX | UT | VT | VA | WA | DC | WV | WI | WY
Electronic Remittance / ERA / 835 Enrollment Forms

    Additional information by state is also available so visit the web page for more information.
    We know forms and other matters are not as exciting as other things in the news today, but sometimes a reminder and recap of what’s available can be timely.   
Email Us at
Call Us at (866) 575-4120


Office Ally™ – Resource Center | Payer List | Forms & Manuals

Office Ally–Keeping Our Website Secure And HIPAA Compliant–User Names & Passwords

August 17, 2010 2 comments

We value all of our customers with Office Ally and we have grown over the years with more services and software offerings.   We strive to ensure that we fulfill all HIPAA compliant areas.  If you have read in the news lately, there have been some changes and additions made to the electronic side of the rules and requirements.


We made a change last week and some were caught off guard that stored user names and passwords were no longer available in the browser and this is due to patient privacy issues and was changed to be compliant in all areas of HIPAA, thus we were not making changes for the sake of changing or trying to make anything more difficult. 


If you find the next time when you log on that the information has not been saved you now know why and hope you understand. 

If you have any questions, please don’t hesitate to give us and we will be happy to explain and answer any additional questions and remember we are there for you on the phone 24/7 where you can get in touch with someone from our company and hear a real voice and not just web support after normal hours. 

Email Us at

Call Us at (866) 575-4120

Be sure to make note of your user name and passwords so you have them when logging on to any of our web based services. 

As healthcare changes, so does Office Ally so rest assured we are watching to make sure we are up to date with full compliance and keeping all information secured on our servers.

Reminder Mate – Automatically Calls Patients for Appointment Reminders

July 2, 2010 Comments off

Have you ever thought of incorporating an automated reminder system for patients?  We all imageknow that missed for forgotten appointments cost everyone and this is a nice way to keep patients in the loop, especially for appointments that are made in advance of more than a week or a couple days.  

Reminder Mate is can be added to our “free” Practice Mate software.  It will coordinate with your Practice Mate Scheduler, meaning this is not an additional software program to coordinate with other existing software programs! 

With Reminder Mate you can reduce the number of missed appointments and confirmations and cancellations will appear in the calendar.  It is configurable so you can set the number of lead days, dates, and times when the reminder calls are made, so you are not waking someone up in the middle of the night.  

You will also be notified if the patient is requesting a re-schedule of the appointment. 

imageIn most doctor’s offices today the front desk where the receptionist is scheduling appointments can be a bottleneck and with using Reminder Mate to give the patient the option to add feed back, changes, etc. without having to personally contact the receptionist while she is handling other important patient matters can be a real plus.

Number of Reminders Per Month/Monthly Fee


501 – 1,000

1,001 – 1,500

1,501 – 2,000

Additional reminders may be purchased in “500 reminder” increments at $20.00 a month per increments. (i.e. 2,001-2,500 = $89.95 + $20.00)image

Enrollment is easy and you can view our Reminder Mate agreement here.  You will also need to be a participant with our free Practice Mate Scheduler.  

It is easy to set up an Office Ally Provider Account.  You can use the link at the image to the right to get started which will direct you to our online enrollment form.

Remember Office Ally offers free 24/7 customer service via phone.

Email Us at

Call Us at (866) 575-4120

Reminder Mate – Automatic Patient Appointment Reminders

Office Ally Web Site Gets an Update – Announcing Our Fresh New Look And Features

June 23, 2010 Comments off

If you are an Office Ally client, you are probably more than familiar with our website image and the functionality we offer.  Today the news gets better as we have been working diligently to provide some new additional features as well as functionality to our site and wanted to take a moment to preview what you can expect in the next few days when you log on.

The newly designed website brings all our services together under one portal, thus making it easier to find and locate the services you want to access.   Also in an effort to keep our clients up to date, we have added a column for current events and news, so along with

You can also follow us on Twitter and keep tuned in to the Office Ally Blog for additional imageinformation as we update and comment on current trends in Health IT and the goals and efforts where we focus with “meaningful use” and other new technologies. 

The image below is a preview that gives you an idea of how the new website will appear as of June 26th.  We have changed our colors too.  If you are looking to log on, we just moved the link to the left, so this is the “new” starting point. 

Navigation will be much easier and a searchable payer list has been added, a big timesaver.  Also don’t forget we offer free 24/7 live phone customer service for all our services, so whether your are a provider, a hospital or a patient working with our Practice Mate PHR, support is available support for all. 


Recently we commented on our commitment with “meaningful use” and our internal audit processes and a relative post can be found on the blog below. 

Meaningful Use And Stimulus Incentives Explained In a Nutshell

The press release concerning our internal audit commitment can be read in it’s entirety here.

Office Ally is offering a 100% money-back guarantee to clients if its products—for any reason—does not meet meaningful use guidelines.

Most of our products are free though for providers with the exception of our EHR system which is by monthly subscription, and this is where our guarantee commitment stands strong. 

You can also follow our updates on Facebook and become a fan, where as all you need to do is select the “Like” button and all updates will be fed to your home page. 

Stop over and take a look after June 26th and let us know what you think, as your feedback is important to us!

Office Ally – Visit Us At Pri-Med East June 16-19th At the Javits Center

June 17, 2010 Comments off

Office Ally will be at Pri-Med East  this year and we are located in booth 429.  Stop by and see live demonstrations of all our web based products. 

Office Ally offers a suite of internet based solutions FREE to the provider. Full service clearinghouse, free Practice Management System, Personal Health Records, Case Management and our comprehensive EHR for only $29.95 per/month/provider.

imageSet up and training, 24/7 tech-support, real-time transactions, ERA???s, order labs and prescriptions online???all FREE.  or call us at 1-866-575-4120


Did you know that you can as a provider get paid for e-visits?  Stop by the booth and we will be happy to explain and share some of the information with you.  You can also view the blog post here to see some additional images of our 24/7 EHR.

We hope to see you there and welcome the opportunity to demonstrate how our web based modules function, and while you are there, be sure and sign up for our “free” clearinghouse services, no matter what software you might be using as our web based system works with most.

Below is the Pri-Med brochure with additional information. 

You can find us right across from the Merck booth on the exhibition floor. 


Office Ally’s 24/7 Customer Service – Real Time In Person Telephone Conversations When You Need It

May 18, 2010 Comments off

You can step back and read this headline again if you like.  In the area of Health IT today, free customer service may not always be easy to come by, much less 24/7 availability.

During off peak hours we will have “live humans” to talk to you just like we do during the day, so it’s not just 24/7 service on the internet by helping yourself.   There will be fewer representatives on duty during non peak hours so be patient in the case all lines are busy, and if you leave a message you will get a call back as soon as our representatives complete their prior phone call. 

Phone: (866) 575-4120  
You can also email us at any time.

If you are a medical biller; and we all know that medical billing can take place at all hours of the day and need support with Practice Mate, we are here to help.

PrMate Add new

If you need help and assistance with our 24/7 EHR medical records program, we are there for physicians too.  Our customer support staff is located in the US so you are not being directed overseas.  All our customer service representatives are well versed with all our products.


If you are a patient working with entering or editing your personal health record with Patient Ally, we can help you after hours too. 

This is a key point because as a physician or hospital, your patients will have the support they desire when they need it beyond the standard 8 to 5 workings hours. 


Practice Mate – Free Physician Sign Up for Patient Ally – E-Visits Made Simple

Keep in mind our 24/7 EHR will allow physicians and patients to connect whereby “e-visits” are facilitated and the physicians get reimbursed.  We are doing this right now for all Blue Shield patients in California with connecting to their physicians and it saves money where an office visit may not be necessary.   Having this availability saves money for the patients too. 

We are working hard to make sure we are there to help and take care of your questions and concerns all hours of the day.

We hope this added benefit, along with most of our services being “free of charge” will be compelling enough to entice you to give us a try as we continue to work hard to earn your business! 

Remember our clearinghouse services for doctors and hospitals are free as long as 50% of your claims are commercial, which means we can scrub and submit your Medicare and Medicaid claims too. 

Practice Mate – Free Physician Sign Up for Patient Ally – E-Visits Made Simple

March 11, 2010 1 comment

Practice Mate is our free online medical billing software.  It is web based so there is nothing  to download and install.  Patient Ally is our free PHR (personal health records) program that also costs $0 for physicians (and patients)  to join and become part of the network.  Why join?  When physicians join the network, you are “searchable”, in other words new potential and existing patients can find you, and E-Visits become available. 

If you are already signed up with Practice Mate, there is a screen under the Office Set Up area where physicians can join.  Below is a screenshot of what this looks like. 


The next screen will offer some additional choices, in other words make the physician “searchable”. 


Also, when in network, you have the opportunity to securely communicate with patients and the ability to communicate with other physicians “in network”.


In Practice Mate, we have added a template for billing. 

Practice Mate Billing and Appointment Scheduling Software – E-Visit Template Added

Below is an example of what a sample patient list looks like from the “Patient Portal”.  The portal will show the status on each communication item and the ability to edit, delete, etc. 


Below is a screenshot of a sample patient record.  Has your patient had any recent labs?  What medications is the patient taking?  It will all be shown on the Health Record.  This same information is available to the patient via Patient Ally. 

When viewing the patient health record you could possibly discover recent labs or medications prescribed from another physician.  In addition, we also update the records from the payer records, in other words recent claim information on services provided for the patient. 


If the patient is “in network” and has a Patient Ally account, all of this is possible.  All our modules are integrated and work with each other, so all the billing, claim information is available.  If you are using the Practice Mate scheduler, all the patient appointments are visible as well.  If you look at the screenshot above, you can see the available tabs across the top of the screen. 

As a reminder, all information is stored securely at Office Ally on our servers and we have been the “free” clearinghouse of choice for physicians and are providing claim information attached to the patient files.

We are providing this service to those insured by Blue Shield in the state of California to provide E-Visit services for patients and their physicians. 

Patient Ally Expanding Services to Blue Shield Customers in California

Blue Shield Member?
Visit our Blue Shield Patient Ally Site.

For Inquiries and feedback, please email us at:

Phone: 888-PHR-4ALL

Please give us a call if you have any questions and we can help you get through the enrollment process.  We have real “humans” to walk you through and answer your questions!

Visit the Office Ally Website –

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