Office Ally Launches “Real-Time” Clinical Messaging Tool Designed to Improve Patient Outcomes and Reduce Healthcare Costs
VANCOUVER, Wash. –(Business Wire)–
As part of its ongoing commitment to controlling healthcare costs while improving patient outcomes, Office Ally announced today the introduction of a new real-time clinical messaging tool called MessageMate.
Through MessageMate, providers are notified in real time and at point of care of the recommended clinical procedures most advantageous to the patient. Patients are also notified electronically through Office Ally’s patient portal – Patient Ally. Studies have shown that such real-time messaging significantly improves quality of care and allows for better results of disease management, resulting in fewer hospitalizations and reducing serious medical errors. Clinical messaging has also been shown to increase compliance with HEDIS and NCQA guidelines, thus reducing overall healthcare costs.
“While there are a number of other fine clinical messaging systems already in the market, very few can deliver the message in real time to the provider and patient,” said Brian O’Neill president and CEO of Office Ally. “Adding this component will prove to be a substantial benefit to everyone, and we are delighted to be able to enhance our full suite of services with this important capability.”
Office Ally’s new clinical messaging delivery system can transmit messages to providers utilizing the company’s clearinghouse, practice management programs or electronic health records systems. The messages can come directly from outside sources such as health plans, TPAs, IPAs, ACOs or HIEs and can also be generated internally based on payer’s business protocols with Office Ally’s clinical engine.
“Like all of our products, our new clinical messaging tool is simple to implement and requires very little investment on the insurer’s side,” said O’Neill. “This combination of ease and affordability is what the market is telling us they need, and we are responding accordingly.”
And the market is responding to Office Ally as well. In 2010 the company witnessed record-setting performance and a 30 percent increase in the number of users of its services nationwide. Today more than 340,000 users rely on one or more of the company’s products to increase efficiencies and profitability.
Office Ally is the only organization in the country offering healthcare providers a full complement of revenue-cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and a billing service. Founded in 2000, the company currently works with more than 150,000 providers and 4,400 insurance carriers in all 50 states. It also houses eligibility for nearly 400 IPAs and small health plans. Its complete suite of interactive asp, Internet-based solutions include a patient health registry – Patient Ally™, electronic health records – EHR 24/7™, practice management – Practice Mate™, clearinghouse, and case management – Case Mate™. All of Office Ally’s products and services are offered at minimal or no cost to providers, with training and technical support available 24/7. Further information may be obtained at www.officeally.com.
With changing contracts today and the need to look up what is covered, Office Ally has a simplified tool whereby it is simple to either do a look up or download a full listing.
Before selecting a clearinghouse to use for submission of claims, making sure your payers are included is step one. Office Ally covers a big majority, but it’s also a good idea to check back once in a while especially if you are current an Office Ally client as we add new payers all the time.
Sometimes the payers upgrade their services offered and believe it or not there are still some payers where claims are dropped down to a paper basis and once scrubbed through our clearinghouse, they get mailed. We are seeing much more of an uptick with processing claims today electronically so those payers you may have listed as dropping to paper could be upgrading their functionality at any time.
In the example above we looked at California for government claims under the ERA/EOB category and as shown above, and the services we provide are explained in an easy to read format. Electronic remittance is designated and secondary (COB) claim filing is covered. If you have any questions, give us a call, our customer service is 24/7 with a real person waiting to answer your call.
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Office Ally Offers Healthcare Providers a Full Compliment of Revenue Cycle Management Services–Stop By and See Us at HIMSS at Booth 2713
It’s getting closer to that time of the year again when many in healthcare and health technologies all make our annual trip to the HIMSS convention. The show runs from February 29-24th at the Orange County Convention Center. This year if you are not already well aware, the place is Orlando, Florida and based on what’s happening elsewhere with weather I can say I’m glad this is not the year for McCormick Place in Chicago.
In case you missed our announcement via press release a couple weeks ago, Office Ally saw a 36% increase in the numbers of users we have nationwide across the US and to our customers we say thank you! 340,000 providers are now using one or more of our web based systems. We do things a little differently at times, like offering a 24/7 help line which is almost unheard of today but we understand that a lot of the work taking place with healthcare today is not just limited to the hours of 9 to 5, and thus we are there to support you.
The full press release as published at Healthcare Finance News can be read here.
In 2010 we created some new programs and offerings for our customers to include Reminder Mate and just recently added our billing service. It makes sense to take a look and see if there are some substantial savings and efficiencies. If you are attending the HIMSS Convention, stop by and we can show you how they work with some live demos.
Office Ally Medical Billing Services–Let Us Do Your Billing and Get Our Software Suite for Free, Including Our 24/7 Web Based HER
Office Ally also has an exclusive agreement with Blue Shield of California for its provider network to utilize Office Ally for member e-visits and patients benefit as they receive our free PHR, Patient Ally. Some carriers reimburse for e-visits and we can provide the software and tools to make that happen. Last year the AMA was kind enough to include a short review on how to get paid with e-visits and featured some basic information on our services.
American Medical Association Talks About Getting Paid for Online Consults – Patient Ally A Featured Solution
Also on the agenda of big news this year was our first certification process, and when shopping for a medical records system this means everything as far as qualifying for stimulus money and attaining meaningful use provisions.
HIMSS this year also has a mobile version so you can stay tuned in with your Tablet, phone or whatever your mobile unit of choice may be.
During the convention, if you use Twitter and understand how the hash tags work, simply use #HIMSS to connect and see what is happening during the convention. As of today there’s already people talking about plans and events prior to the convention.
If you have seen any of the news that has been released in the last few few weeks, there are a large group of speakers from HHS and the ONC Division speaking this year and this HIMSS video shows what the convention hall in Atlanta looked like last year.
Here’s an image of where we are in the big convention hall and if you see the big GE Healthcare booth you are not far away from us and we are very close to one of the entrance /exit areas, so we should be easy to find. This screenshot is from the HIMSS Online Exhibitor Locator and you can find it here at their website. Thanks again to both our long time and new clients this year for your business and we will see you at HIMSS.
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Here’s our idea of a good new year’s resolution if you are a provider-start getting paid for your online visits!
First of all if your are a provider, we need to of course have an account set up with Practice Mate at Office Ally and that goes for any of our services and secondly, providers need to also join Patient Ally,our free PHR. When signing up for Practice Mate be sure to check “allow EVisit” to get started and that is found under the “manage office” area of the site.
The next step is to have patients enroll for free with Patient Ally as they need to have an account set up to be able to communicate with providers. All this sounds a bit basic but just worth repeating to get started. Once enrolled, patients will also have the choice of other physicians in the Patient Ally network.
eVisits are an option for patients to receive diagnosis and health care
consultation without visiting the provider’s office, via the Patient Ally
communication channel. An eVisit prompts the patient to answer clinically derived
questions based upon the general symptoms and/or conditions they may
The eVisit begins when an enrolled patient logs into his or her secure Patient
Ally account and selects a non-urgent problem to report to their physician. A
series of targeted questions survey the essential information, much as a
physician would during a live office visit, and the patient’s responses are sent
securely to the physician’s message center. The physician responds with a
course of action or schedules an office appointment.
EVisits can be paid for on a “cash” basis aka self pay or if the insurance carrier is an Office Ally payer who covers EVisits, then the carrier pays. As a provider, you set the fee for your services and Office Ally will collect the fee from the patient via credit card or electronic check. Funds are remitted to the provider in no more than 45 days maximum if not sooner.
The fees for the visits are nominal and if you work with TransEngen, the fee goes from $1 for the visit to $.50 and with the second option funds are deposited directly to the provider’s bank account at the time of processing.
The patient pays when they receive a reply from the provider.
If you need to more information on how to set set up to take credit cards you can read more at the blog-link below and there’s additional information at the website along with a form to apply or give us a call.
Here’s how it works, the patient will request an EVisit via Patient Ally with the link on the site and select a provider and select “Start Interview”. The next is pretty common to what is seen on the web today with accepting the terms of agreement for the patient.
A reason for the visit is the next area to where the patient can select from a drop down list or type in a complaint.
The patient interview is an algorithm used by the Mayo Clinic and many other medical records programs with asking a series of questions, and some free text can be added by the patient to further explain their issues or questions.
A sample question might be something along this line: How long have you experienced this back pain with a series of time elements to check or they can skip the question all together. Before hitting the send button the patient will get to review their questions and answers.
The provider receives an email to notify of the pending request. To view and access the EVisit go to the Patient Portal , log in and click on view to see and respond to the message.
The message is in a format familiar to any provider with the Chief Complaint at the top and other additional items below with the patient answers in bold text.
Just like a face to face visit, the ICD9 code will need to be entered and again as mentioned above providers can customize their templates for use. Once the provider enters the information, they hit send to respond to the patient. The patient must pay the established fee or co-pay if their insured covers the visit. There’s an option to check “complete electronic visit” which will disallow the patient from sending a response back. The visit can also be closed to save it and send at a later time or allow the patient to respond.
The next step is to return to Practice Mate to create a visit and a claim. The providers may not being doing this function themselves but rather may have a biller in the office taking care of the function since they are billing all the face to face visits. If you are using a billing service you can print a copy of the visit.
The EVisit link will appear next to the patient name in Practice Mate. The place of service code is 99 and the CPT Code is 99444 and the fee for the visit needs to be inserted. If this is a patient regularly seen in the office, a template may already be in place for billing codes.
If the patient is covered by Blue Shield in California, the visit and claim will be created automatically. If errors are received it’s an indication of missing information so go back and correct and omissions.
If you are using software other than Practice Mate, you will then need to enter the visit into your billing program.
As you can see it may make sense to think about using Practice Mate since all our software modules work together, but it is by no means a requirement. So take a few minutes and sign up today and get paid for your time online and patients like it too.
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Office Ally is now certified for our 24/7 electronic medical records system. 24/7 and users will be able to demonstrate meaningful use. Office Ally 24/7 EHR Version 3.6.0 was certified by CCHIT.
You can link here to read all the details listed at the CCHIT website.
2011/2012 certification conferred by CCHIT (Certification Commission for Health Information Technology) does not represent an endorsement of the certified EHR technology by the U.S. Department of Health and Human Services nor does it guarantee the receipt of incentive payments.
The American Recovery and Reinvestment Act (ARRA) of 2009 provides millions of dollars under the HITECH Act section that promotes the adoption of Electronic Health Record (EHR) technology. Starting in 2011, eligible professionals can qualify for federal government stimulus funds by demonstrating “meaningful use” of certified EHR technology.
From the Press Release below:
“We believe certification from CCHIT provides physicians even greater assurance that our EHR product will meet and exceed their complex needs in a trusted and secure manner,” said Brian O’Neill, Office Ally president and CEO. “Since first bringing our EHR system to the market in 2007, it has repeatedly shown to compete favorably with the more expensive EHR systems currently available. What’s more, physicians can have access to our sophisticated and certified system at no cost at all.”
Certification details are as follows: Date Certified: 11/17/2010. Product Version: 3.6.0. Certification ID: CC-1112-490300-1. Clinical Quality Measures Certified: NQF 0421, NQF 0013, NQF 0028, NQF 0041, NQF 0024, NQF 0038, NQF 0088, NQF 0034, and NQF 0032. Self Attested Additional Software Used in Testing: Patient Ally (Patient Portal) – 170.304(g); NCPDC Script – 170.304(b); Chikat .NET Encryption Component – 170.302(s).”
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Office Ally Medical Billing Services–Let Us Do Your Billing and Get Our Software Suite for Free, Including Our 24/7 Web Based EHR
A few weeks ago we announced our new medical billing services availability. Its easy to get started and one item to think about is if you are already using a billing service you could switch and get our 24/7 EHR to include e-prescribing for free. We understand that many offices may have some longtime associations with services that have been used for years; however now might be the time to take a look and see what consolidation may have to offer.
One of the advantages a practice would see with our billing services is the use of our billing/schedule software, Practice Mate. At any time various reports can be pulled and read to see the status of one account or one of the many other reports available, perhaps those accounts over 90 days past due for a simple example.
This could stand to save time in not having to make phones calls, wait for a fax report, etc. It’s something with food for thought. Our new billing services will make it easier for physicians, hospitals and clinics to receive prompt and accurate reimbursement from insurance companies and patients.
Office Ally becomes the only organization in the country to offer providers a full complement of revenue cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and now the billing service.
The services include daily charge entry, daily posting of payments and daily electronic filing to Medicare, Medicaid and commercial insurance companies. We will provide monthly patient statements and monthly billing and collection support as well as insurance appeals and denials which tend to take up a lot of administrative time.
Our fees similar to many billing services are charged by a percentage. One other great item included is Reminder Mate, which is normally a subscription item and that is part of the free software too when using Office Ally Medical Billing.
Checking eligibility is no problem either and this is important to have as insurance carriers and patients are changing plans and enrollments quite frequently.
For a quote click here and complete the billing service questionnaire which is in pdf format which will ask for your top 10 payers and a few other relative questions to include what your last 3 months activity included as well will need some very basic information to enable us to give you a quote.
Upon completion of the questionnaire email it to Tina.Bishop@officeally.com or fax it to (360) 896-2151, Attention: Tina
All of Office Ally software modules work together and when it comes time for stimulus money with us you are not going to be spending more money than you are today (our medical billing might improve this picture) and be able to qualify for meaningful use as described by the US government. Remember too we are web based so there is no time consuming installation to be done and all training is done via remote support.
One other note worth mentioning too is that your patients will be getting a free PHR with Patient Ally, so lab information, claims, and more will be available for their use too so everyone wins.
Benefits for Patients:
Your doctors can access the latest information from your record, and even keep in touch using Patient Ally’s communication system. You may also send your forms and other related information to your doctor all through Patient Ally …while at the comfort of your desk.
- Pre-built Forms: Fill out all the forms you need once, and never fill them out again.
- Appointments: Request, reschedule and cancel appointments with your provider online.
- Inbox: Communicate with your provider(s) through Patient Channel using Patient Ally’s internal Inbox.
- Document Center: Upload all medical documents once, and use the inbox to send the documents to your providers.
- Laboratory Results: View the latest lab results from your provider from your PC, anytime and anywhere.
- Vitals: View the latest vitals in charts from your doctor visits, or enter and keep track of your own vitals. A Health opinion system will give you recommendations based on your vital history.
Patient Ally makes it easy and simple for patient to have their own personal health record prepopulated with the information they need and want.
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This morning we published a press release so stay tuned for addition information at the website about our new billing services. If you are presently using some or all of our web based offerings, adding a billing services makes perfect sense!
A few months ago we gave our website a new look to create a portal to access our services, which makes it easier for our clients to access and sign in. One big feature is the availability to check for eligibility for patients. This is a normal and every day procedure today with insurance plans changing, open enrollment and patients changing from one plan to another. It’s a busy world today with a lot choices.
If you are presently billing in house, this could be both a time and money saver for you. As a participant enrolled in the service, our 24/7 EHR is included. You can also still subscribe at $29.95 a month and use the EHR as a stand alone web product.
With participation in the billing program we will provide statements and support for collections. Our current solutions are used by many IPAs (independent physician associations) and coordinates with their systems and helps provide information that otherwise would be a duplicated effort, in other words we are doing some of the work with our information systems that could require an additional software investment.
Stay tuned as more information will be forthcoming soon. It’s been a long journey since we began as a “free clearinghouse” for providers in the year 2000 and we continue to expand and create solutions to help the providers and hospitals. When Office Ally began operations, we were the first company to offer free services where others charge providers for this service. To keep our services free, all we ask is that 50% of the claims submitted be commercial, in other words going to insurance companies, and then the rest, your Medicare and Medicaid get to ride along for free with electronic submissions.
“This new product allows providers to spend more time focusing on patient care and less time concerned with coding, billing and tracking payment,” said Brian O’Neill, Office Ally president and CEO. “As with all of the other products we offer, the billing service is designed to assist providers with their backroom operation at far less of a cost than they are typically paying for similar services. That translates into real and meaningful dollar savings for providers.”
As a quick reminder, Office Ally offers 24/7 free customer service to all our clients whether you are a provider, patient, biller, or otherwise.
To reach our us just simply call 866-575-4120 at any hour and follow the prompts.